THIS LIMITED WARRANTY APPLIES TO ALL PRODUCTS SOLD BY RICOVI (THE “PRODUCTS”). THIS WARRANTY IS VALID ONLY WITH RESPECT TO PRODUCTS PURCHASED IN ANY COUNTRY WHERE RICOVI HAS AUTHORISED DISTRIBUTORS.
 

THE LIMITED WARRANTY WILL BECOME EFFECTIVE AT THE TIME OF PRODUCT SALE, AND MAY BE MODIFIED BY RICOVI FROM TIME TO TIME.
 

STANDARD LIMITED WARRANTY
Subject to the limitations set forth below, Ricovi, warrants to the original purchaser (“Buyer”) of the Product that, for the applicable Warranty Period identified below, such Product will be free from defects in material and workmanship and conform in all material respects to Ricovi’s published specifications for such Product (in effect as of the date of manufacture).

APPLICABLE WARRANTY PERIOD
The applicable Product Warranty Period for each of Ricovi’s product categories begins upon the item fulfilment date in which the product leaves Ricovi’s facility and ships to the original purchaser (Consumer, authorized Ricovi Distributor, Reseller, or Dealer) and continues for the period set forth below:

ORIGINAL SALE PRODUCTS

MAKE UP MIRRORS
Make up Mirrors: Three (3) years with respect to Product’s glass, structure, and assembly; One (1) year with respect to Product’s electrical and LED light strips; 

S SERIES SMART MIRRORS
 

• S SERIES: Three (3) years with respect to Product’s glass, structure, and assembly; One (1) year with respect to display and other components (including power supply).

• MOUNTS AND ACCESSORIES
  Indoor Mounts: Two (2) years.
  Frames: One (2) year.

• REFURBISHED SMART MIRRORS
  Ninety (90) days with respect to Product’s structure, assembly, glass and display and other components (including power supply).
   

PRODUCT WARRANTY LIMITATIONS
Ricovi Warranty is valid only with respect to Products sold in any countries where Ricovi has authorized distributors, and extends only to the original purchaser of the Product. The Ricovi Limited Warranty does not apply to any Product that:
has been subjected to abuse, breakage, misuse, neglect, negligence, accident, improper testing, improper installation or set-up (including use of unauthorized mounts), improper shipment or handling (including use of alternate packaging), improper storage, improper cleaning and/or maintenance, improper operation, abnormal levels of use, abnormal physical stress, abnormal environmental conditions or use contrary to any documentation or instructions issued by Ricovi;
has been altered, modified, repaired or reconstructed without Ricovi’s prior written authorization or by any party other than Ricovi;
has been used or integrated with, or incorporated into, any third-party products, hardware or product that has not been previously approved in writing by Ricovi;
has been damaged in connection with fire, flood, earthquake, tornado, hurricane, lightning, electrical surges, animal or insect infestation and/or other similar natural disasters, acts of God or circumstances that otherwise outside of the control of Ricovi; or
has no serial number or the serial number has been removed, defaced, replaced, or otherwise tampered with in any manner.
was not installed per guidelines and instructions specified in the product’s manual.

The Ricovi Warranty does not extend to cover normal wear and tear of the Product, including corrosion or rust resulting from damaged, scratched, or chipped paint or other surfaces that does not affect the performance of a Product or the reasonable cosmetic appearance of a Product.

BUYER IS SOLELY RESPONSIBLE TO EVALUATE, TEST, SELECT AND VERIFY THE ADEQUACY AND COMPATIBILITY OF A PRODUCT FOR BUYER’S PARTICULAR INTENDED USE AND PLACEMENT.

REMEDIES FOR WARRANTY CLAIMS
During the applicable Warranty Period, Ricovi’s liability with respect to any Products that do not conform with this Limited Warranty will be resolved by Ricovi completing either of the following remedies, in Ricovi’s sole discretion and at its expense: (i) repairing or replacing the defective Products. If Ricovi repairs or provides a replacement Product, the delivery of a repaired or replacement Product does not extend the original Warranty Period and this Limited Warranty shall continue with respect to such repaired or replacement product only for the remaining portion of the Warranty Period, if any, applicable to the original Product delivered to Buyer. In no event will Ricovi be responsible for any costs related to: (x) the removal and return of any defective Product, (y) airfreight or other shipping costs related to delivery of repaired or replacement Product, and/or (z) the installation of repaired or replacement Product. 

THIS SECTION SETS FORTH BUYER’S SOLE REMEDY AND RICOVI'S ENTIRE LIABILITY WITH RESPECT TO ANY BREACH OF THIS LIMITED WARRANTY OR THE DEFECTIVE PRODUCTS.

WARRANTY PROCEDURE
All claims for breach of this Limited Warranty must be received by Ricovi no later than the expiration of the applicable Warranty Period for a Product. Ricovi will have the right, but not the obligation, to investigate all claims, and Buyer will fully cooperate and provide Ricovi with full and unfettered access to the Product. Failure to timely and properly follow the warranty claim procedures shall relieve Ricovi from any liability under this Limited Warranty or otherwise.
 

TECHNICAL SUPPORT
To file a claim and obtain warranty service, Buyer must contact Ricovi’s at support@ricovi.com within seven (7) days of suspecting or discovering defective Product. Upon request, Buyer will be required to provide original proof of purchase of the Product (and/or date thereof) and the original Ricovi Product serial number. Ricovi will provide technical support for any warranty claims by phone/e-mail in an attempt to provide immediate resolution of any Product issues.
 

FACTORY SERVICE
If Product issues persist and the Product is eligible for warranty coverage, Ricovi’s technical support may require that the product be returned for repair at Ricovi’s factory.
 

If product return is required, Ricovi will issue a “Return Merchandise Authorization” (RMA) Number and, if applicable, specific return and shipping instructions. Packages not bearing the issued RMA Number will not be accepted by Ricovi and will be returned to sender.
 

Returned Product will only be accepted for warranty claims if shipped and delivered in good condition to Ricovi, such that Ricovi is able to verify Buyer defective claim. If claimed defective issue is unable to be verified due to the condition of the returned product and as a result of improper packing on the part of the Buyer, warranty for the product will be void. All returned product should be shipped and delivered to Ricovi in the Product’s original packaging materials. If original packaging is not available or not in good condition, Buyer must contact Ricovi for authorized replacement packaging at an additional cost. In addition to the Product, the package must include the warranty claimant’s original sales receipt for the purchase of the Product.
 

All Product returns must be delivered (freight prepaid) to Ricovi’s facility. Once RMA number is issued, Ricovi will share the closest delivery address. Buyer will be solely responsible for all liability and retain all risk of damage or loss with respect to the Product during shipment to and from Ricovi in connection with the warranty claim process. Upon completion of repairs, Ricovi will return the repaired Product to the applicable Ricovi Dealer or Buyer, as requested.
 

PRODUCT REPLACEMENT
If Ricovi’s technical support determines that the Product is eligible for warranty coverage and a defective issue is confirmed and determined to be unrepairable and the Product must be replaced, Ricovi will deliver a new  product to the applicable Ricovi Dealer or Buyer, as requested. Ricovi will attempt Factory Service to repair the unit first. If a defective issue cannot be verified, Ricovi will destroy the original Product or return the original Product to buyer at buyer’s expense.

ADVANCED PRODUCT REPLACEMENT
Per Ricovi’s discretion, Ricovi may allow the Buyer to choose to purchase an advance product replacement. Buyer must provide payment information (in the form of current credit card information) to Ricovi before a replacement. Product will be shipped to Buyer. Buyer must follow the Product return procedures outlined above to return the defective Product to Ricovi’s factory. If a defective issue is confirmed, Ricovi will reimburse the full purchase price of the advance product replacement. If Ricovi does not receive the defective Product from Buyer within thirty (30) days of shipment of the replacement Product, Buyer will be charged the full current MSRP for the replacement Product.
 

LIMITATION OF LIABILITY.
RICOVI WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES, OR DIMINUTION IN VALUE RELATED TO ANY WARRANTY CLAIM OR WITH RESPECT TO A PRODUCT, REGARDLESS OF (I) WHETHER THE DAMAGES WERE FORESEEABLE; (II) WHETHER OR NOT RICOVI WAS ADVISED OF THE POSSIBILITY OF THE DAMAGES; AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) ON WHICH THE CLAIM IS BASED. RICOVI'S MAXIMUM AGGREGATE LIABILITY RELATED TO ANY WARRANTY CLAIM OR WITH RESPECT TO A PRODUCT, WHETHER RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE THEN CURRENT RICOVI WHOLESALE PRICE OF THE SPECIFIC PRODUCT FROM WHICH THE CLAIM DERIVES.

Warranty terms are subject to change without notice.